If for any reason you are not satisfied with your purchase you have the right to return all or part of the order, within 15 days from the delivery date of the order. You can choose between the following procedures: Product exchange, Money refund and Voucher.
Any items returned must be in the same condition in which you received them. The products must be accompanied by their original packaging, in excellent condition, without damage, complete and with the relevant documents.
In case you choose product exchange or a voucher for future purchase, the return is FREE via ACS Courier* or Box Now. Take the package to your local ACS store and ask to send it back to us with Receiver Charge.
For returns via Box Now click here.
*Inaccessible areas are included.
If you choose money refund you will be charged the full return cost. We suggest making the change via ACS or Box Now for a more economical solution (Receiver Charge). As soon as the return is complete we will credit you 3€(ACS) or 2€(Box Now) less.
Return procedures:
The packaging must be intact, not damaged and with no tags missing. Close the package the package safely.
Fill out the “Return Form” which you will find by clicking here, in order to inform us about the reasons of return and the way you want to help you.
Returns via Box Now
Return your package easy and quickly by clicking in the button below.
If you have received a defective item or the wrong item and decide to return it by ACS or Box Now. Remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.
Please note that the postage expenses will be reimbursed after the items are reimbursed.
* Refunds are not available at our physical stores.
* Refunds are not offered for orders that have been purchased from our physical stores.
The return package must be delivered to the following address: